Delete your ToonGen account

Last updated: August 12, 2026

You can delete your ToonGen account yourself — in the app or on this website. It takes a few seconds, it happens immediately, and it cannot be undone. This page explains exactly what goes, what stays, and why.

How to delete your account

In the ToonGen app (iOS and Android)

1. Open ToonGen and tap the account icon in the top right corner to open your Account screen.
2. Scroll to the bottom and tap Delete account.
3. Read the confirmation and tap Delete everything.

Your data is deleted straight away and you are signed out of the app.

On the web

1. Go to toongen.app/account and sign in.
2. Scroll to the bottom, to the Delete account box.
3. Tap Delete my account.

If you can't sign in

Email toongen@msomu.com from the email address on the account and ask us to delete it. We'll do it for you and confirm when it's done.

What gets deleted

All of this is destroyed — the database rows and the image and PDF files behind them:

• Every creation. Characters, storybook previews and pages, story videos, wall charts, greeting cards and cartoon art — together with the photos you uploaded to make them.
• Any custom story you wrote with Custom Create, including the text you typed.
• Your saved addresses and your notification tokens (so we can no longer send your devices a push).
• Every credit balance and your ToonGen+ status in our records — book, card, chart and video credits all go to zero. They are not held for later.
• Orders you never paid for — abandoned previews and half-finished checkouts.
• Your account itself.

What we keep, and why

Orders you paid for are kept, with your name cut off them. The order record survives, but the account and device it belonged to are erased from it, along with the child's name, the dedication and any wish message. We keep the record because a payment is a financial document: it is what a refund is issued against, what a GST invoice is raised from, and what tells us which parcel is which if one is already with the courier.

After that, the order is no longer connected to you. Neither you nor we can look it up by your email again, because there is nothing left tying it to you.

Your card, UPI and bank details were never ours to keep — payments are processed by Razorpay, and app-store subscriptions by Apple and Google. We never see or store them.

The one honest exception: a parcel already on its way

If you have paid for a printed book, chart or card and it has not reached our printer yet, we keep that order's artwork files a little longer — otherwise the parcel you paid for could not be printed. Nothing else survives with them.

A job runs every day and finishes this in two steps, because the artwork and the address stop being needed at different moments:

• The artwork files are deleted as soon as the printer has what it needs — or the order is delivered or cancelled, whichever comes first.
• The delivery address on that order is kept until the order is delivered or cancelled, and erased then. A parcel cannot be sent to an address we have already deleted. Your saved address book is deleted immediately, either way — this is only the copy attached to the order being delivered.

Digital orders have no parcel to print and no address to ship to, so nothing is held back: their files go immediately along with everything else.

There is no undo

There is no trash, no restore button, and no way for us to bring a deleted account back. Once you confirm, it is gone. If you want to keep a book PDF, a video or a piece of art, download it before you delete.

If you sign in again with the same email

You get a brand-new, empty account. Same email address, nothing in it — no creations, no credits, no order history. Your old data is not attached to it, because it no longer exists.

Your subscription is separate

If you subscribe to ToonGen+ through the App Store or Google Play, deleting your ToonGen account does not cancel that subscription — only Apple or Google can, from your app store account. Cancel it there first, then delete your ToonGen account.

You don't have to delete your account to lose the photos

The photos you upload are deleted from our servers automatically, whether you delete your account or not. A cleanup job runs once a day and removes photos older than our retention window — currently 7 days. Because it runs daily rather than continuously, a photo can be up to about 8 days old when the job reaches it. Deleting your account removes everything else with them, right away. See our Privacy Policy for how photos are handled while we have them.

Questions

Ask us anything at toongen@msomu.com before you delete — we would rather answer than have you lose something you wanted.